Cancellation and Refund Policy

This policy is designed to explain how you can cancel your travel arrangements and what to expect in terms of a refund. Please know that we are required to follow specific rules and regulations set by the airline and all other travel suppliers involved in your booking.

Canceling Your Booking

While booking your flight ticket with us, it's important to understand the following:

• Most tickets are non-refundable. This is common practice in the industry. If you cancel a non-refundable ticket, you won’t get cash refund. However, the airline might issue you a credit for a future flight, according to their terms.
• Some tickets are refundable, but this is up to the airline’s policy.

How to Initiate Cancellation

If your plans change, we've made it easy to submit your cancellation request:

• Online: Log in to your reservationease account. Go to ‘My Bookings’, and follow the steps.
• By Phone: Alternatively, you can call our customer support for assistance.

After you submit your requests, we'll immediately work with the airline to process the cancellation. Keep in mind that the airline has the ultimate authority on all cancellation and refund approvals.

Applicable Fees

If you are eligible for a refund, two types of fees may be deducted:

• Airline Fees: The airline may charge a cancellation fee based on your ticket type. This mandatory fee will be deducted from the amount you are due back.
• Our Service Fee: In addition to the airline’s charges, we may charge a separate, non-refundable service fee to process and manage your cancellation request.

Refund and Credit Timeline

• We understand you want your money back as soon as possible. If your ticket is approved for a refund, the process can take 30 to 45 days to complete. The refund will be returned to the original payment method you used when booking.
• Note on 'No-Shows': If you fail to cancel your flight before your scheduled departure time and don't check in or show up, you generally are not entitled to a refund or credit. Please contact us immediately for further assistance.

Changing your Booking

If you need to adjust your flight times or change other details, you can easily submit a modification request through 'My Bookings' or by calling our customer support. Please keep in mind that most changes come with additional costs. A non-refundable ticket might often be restrictive and may not allow for any changes at all.

Key Things to Remember

• Supplier Policies: Every airline operates under its own cancellation and refund policy, which is shared during the booking process. If your trip involves multiple airlines, you'll need to review each one's specific rules.
• Your Responsibility: To avoid unnecessary delays or issues, please make sure the cancellation or change details you provide are accurate. We strongly recommend that you review the airline's fare rules and policies before finalizing your booking.
• Policy Updates: We may update this policy at any time. We recommend you check this page for the latest and accurate information.

Contact Information

Thank you for choosing reservationease.com for your travel plans! Our primary goal is to ensure a smooth journey, even when plans change. Our support team is here to help you with cancellations and manage refunds, and answer any questions you might have about airline rules.