Post-Ticketing Service Fees

Governing law is unspecified. This page contains a proposed transparent post-sale fee matrix for Hydra’s own services. Publish only after internal adoption and script alignment.

Large OTAs separate booking fees from post-ticketing fees because the work performed after issue is different and often more manual. IATA’s BSP Manual adds the operational reason for this complexity: refunds may be subject to airline permission, must usually use the same form of payment, and may require direct airline contact or a refund application if the agent cannot process the refund directly. The page below therefore separates: simple self-service actions, agency-assisted post-sale requests, waiver/document handling, and special cases such as no-show, duplicate booking and name correction.

ReservationEase is operated by Hydra Travels Inc. ReservationEase is an independent travel agency and not an airline. This page explains Hydra Travels Inc’s own post-ticketing service fees. These are the fees Hydra may charge after a booking has been confirmed or ticketed for work such as cancellation processing, refund filing, exchange support, future-credit handling, waiver requests, name-correction administration, duplicate-booking investigation or other after-sale servicing. These fees are separate from airline penalties, fare differences, airport charges, government taxes, baggage fees, seat fees or any other supplier-imposed amounts.

Post-ticketing work is different from the original online transaction because it often requires manual review, fare-rule interpretation, supplier contact, waiver documentation, reissue logic, syncing of payment records, and confirmation that a requested action was actually permitted by the airline. This is why many OTAs publish a separate service-fee schedule for after-sale work rather than hiding those costs in general terms. Hydra Travels Inc adopts that structure in the interests of transparency.

Hydra Travels Inc’s post-ticketing fee is chargeable per passenger, per ticket or per service request unless expressly quoted otherwise. A multi-passenger booking may therefore generate more than one agency post-ticketing fee if the request has to be processed passenger by passenger, and a booking involving more than one ticket or reissue may result in more than one affected document. Hydra’s own fee will always be additional to any airline-imposed difference in fare, airline change penalty, airline no-show penalty, supplier penalty or charge required to complete the customer’s requested action.

Some requests can be handled by self-service or require only minimal intervention. Others require deeper manual handling. If Hydra chooses to waive or reduce its own fee in a particular case, that waiver does not bind the airline and does not remove any independent charge imposed by the airline. Conversely, even if the airline waives its own penalty, Hydra may still charge a disclosed post-ticketing service fee for the agency work actually carried out unless the published schedule says otherwise.

Hydra Travels Inc may decline a post-ticketing request even after being contacted if the fare rules, airline systems or operational timing make the request impossible. For example, a full name change may not be permitted on many tickets, a missed flight may have no remaining value, a low-cost-carrier booking may have to be handled directly by the carrier, or an airline may refuse a waiver request. In such cases, the customer should not assume that payment of a Hydra service fee alone guarantees success. The fee buys the performance of the agency support service, not a guaranteed airline outcome, unless the specific service description says that the fee will be charged only if the request succeeds.

To keep the system fair, Hydra Travels Inc should define when its own post-ticketing fees are refundable. A sensible structure is this: where Hydra materially begins work on a valid customer request, the relevant Hydra fee is usually non-refundable even if the airline later declines the request, unless the fee schedule states that a category is success-based. If, however, Hydra determines before beginning work that the request is clearly impossible, duplicate or outside the published scope, the fee should not be charged or should be reversed. If Hydra collects a fee for an airline waiver or special service and does no substantive work at all, that fee should be refunded.

The same-form-of-payment principle remains important. IATA’s agency guidance says refunds ordinarily follow the same form of payment as the original ticket, and that airline permission may be required for some refunds. Hydra therefore cannot promise that a refund will be returned to a new card, a friend’s card, or a different bank account simply because a passenger asks. Identity verification, fraud review and payment-provider constraints may apply before monetary adjustments are made.

Hydra Travels Inc should also maintain a small set of compassionate or fairness-based waivers for its own fees. Large OTAs sometimes publish internal exceptions for bereavement, military and disability-related cases. If Hydra adopts such exceptions, those exceptions should apply only to Hydra’s own fees and not be described as airline waivers unless the airline independently agrees. Any compassionate reduction should be documented, criteria-led and consistent.

Draft proposed Hydra post-ticketing fee schedule

Publish only if adopted operationally and mirrored in scripts, checkout language and support training.

Service category	Draft Hydra fee
Cancellation help within 24 hours where airline/fare permits reversal	USD 0.00 online self-service / USD 25.00 agent-assisted
Voluntary cancellation for future airline credit after 24 hours – domestic economy	USD 50.00
Voluntary cancellation for future airline credit after 24 hours – international economy	USD 75.00
Voluntary cancellation for future airline credit after 24 hours – premium cabin	USD 100.00
Voluntary refund filing after 24 hours – domestic economy	USD 100.00
Voluntary refund filing after 24 hours – international economy	USD 175.00
Voluntary refund filing after 24 hours – premium cabin	USD 200.00
Exchange / reissue more than 10 days before departure – domestic economy	USD 75.00
Exchange / reissue more than 10 days before departure – international economy	USD 150.00
Exchange / reissue within 10 days of departure – domestic economy	USD 125.00
Exchange / reissue within 10 days of departure – international economy or premium cabin	USD 200.00
Name correction administration where airline permits minor correction	USD 50.00 to USD 100.00
Full name-change or cancel/rebook handling where airline does not permit correction	As quoted before action
No-show reinstatement request or missed-flight recovery attempt	USD 150.00
Duplicate booking investigation and consolidation request	USD 25.00
Waiver filing for medical, bereavement, visa refusal, military or other documentary case	USD 50.00 to USD 150.00 depending on complexity
Ancillary refund filing for seat, bag or unused paid service	USD 25.00 per ancillary item or service request
Schedule-change support where customer accepts airline-proposed involuntary change	No Hydra fee
Schedule-change support where customer requests an alternative outside the airline’s default offer	USD 50.00 to USD 100.00
Ticket copy, itinerary re-send, booking-status check	No fee or nominal administrative fee only if manually produced from archive
Chargeback research / duplicate payment investigation initiated by customer	USD 35.00 unless billing error is confirmed

Scenario-treatment table

Scenario	Can Hydra charge its own fee?	Important note
Airline-initiated schedule change accepted as offered	Usually no	Change not requested by customer
Customer asks for voluntary alternate routing after airline disruption	Yes	Hydra work exceeds passive notice forwarding
Refund due because airline cancelled flight and Hydra is merchant of record	No	Statutory refund priority applies
Medical waiver request filed with documents	Yes, if clearly disclosed	Airline may still deny
Name correction	Yes	Full name change often not allowed
No-show reinstatement attempt	Yes	No guarantee of success
Duplicate booking caused by clear Hydra error	Preferably no	Agency-generated error should not create extra fee
Failed request identified as impossible before work begins	No	Fee should not be collected or should be reversed

Compassionate reduction clause

Where the customer supplies reasonable supporting evidence of bereavement, active military orders, severe accessibility-related inability to use self-service tools, or a comparable hardship recognised by Hydra Travels Inc, Hydra may in its discretion reduce or waive Hydra’s own post-ticketing fee. Any such gesture applies only to Hydra’s fee and does not bind the airline, airport or other supplier.

legal clause

Hydra Travels Inc’s post-ticketing service fees compensate Hydra for after-sale agency work and are separate from airline-imposed penalties, fare differences and government charges. Payment of a Hydra post-ticketing fee does not guarantee that an airline will approve a requested cancellation, refund, waiver, reissue or reinstatement.

Visual

flowchart TD
A[Customer requests post-ticketing support] --> B{Request type}
B -->|Cancel / refund| C[Check fare rules, ticket status and merchant of record]
B -->|Exchange| D[Check reissue rules and fare difference]
B -->|Waiver / special case| E[Collect documents and submit if eligible]
B -->|Name correction / duplicate booking| F[Assess airline permissions]
C --> G[Apply Hydra fee schedule + any airline outcomes]
D --> G
E --> G
F --> G
G --> H[Customer receives quoted total before action]
H --> I[Hydra performs service and confirms result]